UPS' corporate workers will have to be in the office five days a week starting this spring, ending the policy of remote work at the delivery company. Last year, UPS introduced a hybrid work policy that affected 3,600 workers at its headquarters in Sandy Springs, Ga.

Fifty percent of US employers giving raises this year plan to offer a pay rise of up to 3%, according to survey research from ResumeBuilder, but projected increases will not make up for recent consumer price hikes, some experts say. "If your raises are not as high as the inflation rate in the economy, you're really not getting a raise," says Stacie Haller of ResumeBuilder.

Surveys find that almost half of American workers are dissatisfied with their jobs, a problem known as resenteeism, which can affect other workers and customers. Behavioral scientist Laurel McKenzie of CoachHub recommends a digital coach who can assess the issues, help the employee set goals, and identify ways to develop soft skills.

Employers are looking for ways to manage rising health care costs and avoid passing them on to employees while adding value. Meg Galistinos of consulting firm Mercer recommends employers consider expanding virtual care, designing formularies to rein in drug costs, and providing more options for stress management.

Servant leadership prioritizes employee needs and development to keep the business running smoothly and efficiently. Serving employees builds trust, reduces burnout and turnover and increases employee productivity, positively affecting business goals.

Last week, we asked about your investment plans for staff learning and development in 2024. It seems training remains a high priority for the coming year. Fifty-four percent of you plan to keep your L&D budget consistent with the previous year, while 31% plan to increase it. Just 15% of you plan to invest in specific areas this year.

This week I want to look at the trend of resenteeism -- when employees are dissatisfied in their work, but remain in their role for lack of other options. This trend is more prevalent than I realized. A 2022 report from the Workforce Institute at UKG found that 50% of US employees would not recommend their profession. Forty-eight percent would not recommend their employer.

Resenteeism is a problem for managers. Folks like this become poisonous to team morale, as they spread complaints and negativity. Their work product can suffer also.

Behavioral scientist Laurel McKenzie says digital coaching can help combat this issue. These coaches work individually with employees to set up goals, address specific challenges and help them develop tactics for tackling stressful situations. McKenzie cites data from a 2019 report showing that 70% of employees who participated in coaching improved their work performance.

What say you? Would you be willing to invest in digital coaching to help turn around fussy workers, to help them engage in their work?

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