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DON'T believe the fake 'Martin Lewis' or 'MSE' ads |
Got a car, van, bike on PCP or Hire Purchase pre Feb 2021? You may be due £1,000s Martin: "Last Tuesday, we launched our brand new Car finance hidden commission reclaiming guide & tool and... wow! In just seven days you've sent over 530,000 complaint emails via it. The regulator, the Financial Conduct Authority (FCA), estimates 40% of finance agreements had these dodgy commission arrangements (you won't know if you did as it was hidden) and the average payout per arrangement may be £1,100. So that potentially equates to up to £234 million coming back to people. The team & I've put together a key update below..." First you've heard? A brief overview. Five weeks ago, the FCA announced a huge misconduct investigation into motor-finance discretionary commission arrangements - where lenders bunged extra commission to brokers and car dealers if they made up higher interest rates - meaning many OVERPAID WITHOUT KNOWING.We don't believe it likely the FCA would do this unless it has substantial evidence, so a payout is likely due when it reports in September. Yet as claims could be time-barred, Martin's view is the sooner you complain, the safer.
Ta for your feedback on the tool, we've tweaked it. We've been swamped with positive messages, such as this one from Pedro on Facebook: "Hi Martin. How easy was that! I've just used your reclaim tool. It even dictated the email claim to BMW for me. Two-minute job and I've already had the acknowledgement back. Thank you." Plus, thanks to your feedback, we've added more finance firm email addresses to the tool, changed how you input dates, and expanded the list of firms who never had discretionary commission. Complained using our tool - what happens next? This is uncharted territory. We're monitoring how different firms respond. We aim to launch a 'responses survey' next week, then publish more detailed help once we know more. Yet remember there's time, you gave the finance firm 28 days to respond. For more options, see our full complained: next steps help, which we'll add to as we hear more. For now though, our provisional thoughts are: - Not had any reply at all? This number of complaints at speed is unprecedented. Many firms simply weren't prepared. A few are setting up special departments (and have requested we change the email addresses in the tool to help). So if you haven't had a reply acknowledging delivery yet, don't panic, they're likely just swamped. - Told: "You had a discretionary commission arrangement (DCA) & we've logged your complaint." Great. You're potentially in line for a payout if and when the FCA rules in September. Your complaint is logged, you've done all needed for now (unless it requests further info). Now it's just a wait. - Told: "You didn't have a DCA." You weren't overcharged, so that's good news, though you've no payback due (that doesn't mean you weren't mis-sold car finance other ways, however). - Told: "You had a DCA but..." then a fob-off. Eg, "we don't think we've done anything wrong" and/or "complaint rejected, but you can go to the ombudsman". This tactic was long a part of the bank charges and PPI dance, designed to put people off, and a few, especially smaller, firms may be trying similar here. Our main thought is don't worry, as a) it's confirmed you've had a DCA and b) for it to close your complaint, it has to log it, so arguably you've done all you need to until the FCA reports. The letter will say you can go to the ombudsman, but right now we think it's safest to hold that until the FCA reports, though give us a few weeks to firm out tactics on that (there's no harm in delaying for now). PS: We've seen some firms' replies wrongly saying: "you've 6mths to go to the ombudsman". That's incorrect - for DCA complaints, it's 15mths, so don't feel pressured to do owt yet (we're reporting those firms for incorrect info). - Told: "We can't find your info." This is a trickier one. The FCA says firms should make serious endeavours. Yet in truth it depends how long ago you had your finance agreement. If your car finance was active within the last six years, they should have details. If it was further in the past, it's trickier, but they should try. We need to do a bit more work on this - we'll update over the next few weeks. |
New. British Gas launches fix that's 12% cheaper than Price Cap & guaranteed to be less than April's Price Cap. For new & existing customers. Full explanation and whether the deal adds up in Should you fix your energy? 20,000 FREE (normally £18ish) Ideal Home Show tickets, including a chance to see Martin live. From 22 March to 7 April in London. For how to get your tickets and what days Martin's on, see Free Ideal Home Show. New. FREE £175 Lloyds bank switch bribe + rewards, eg, Disney+. Bank switching deals are back - today Lloyds' FREE £175 launched, which comes with a choice of rewards, including 1yr Disney+ (standard with ads), six cinema tix, a mag subscription or a Gourmet Society membership. Full review and crucial eligibility info in Best bank accounts. Shell Energy broadband customer? You're moving to TalkTalk. Octopus bought Shell in 2023, but now it's selling the broadband business. Here's what it means for you. New. Top 0% spending card + £20 cashback. We prefer you don't borrow, but if you need to, ensure it's for a one-off, planned purchase. The cheapest way over the medium term is a 0% credit card, and one of the longest, MBNA's up to 20mths 0% (link goes via our eligibility calc), now gives accepted newbies £20 cashback if spending £1,000+ within 60 days. Note that the 0% only applies to purchases made within 60 days. Golden rules: 1) Always pay at least the min monthly payment. 2) Never withdraw cash. 3) Clear the debt before the 0% ends or pay 24.9% rep APR. Full help in 0% spending cards.
'I reclaimed £2,300 in overpaid student loans thanks to Martin and MSE.' Our success of the week comes from Laurence, who emailed: "I saw your info on how to get a refund for my student loan repayments if I didn't earn over the threshold. As a freelancer in the TV industry, I thought it was worth a check. I got just over £2,300 back, which has taken a huge weight off my shoulders. Thank you." If we've helped you reclaim or save (on this, or owt else), send us your successes. New podcast: Hidden car finance commission scandal - are you one of millions owed £1,000s? This jam-packed pod includes Martin's step-by-step help on car finance claims, plus his investigation into 'unusually high' call volumes, the latest money mastermind & more. All in the new The Martin Lewis Podcast - listen via BBC Sounds, Spotify, Apple Podcasts or wherever you like to get your Martin fix. |
Aged 17 to 24? Car insurance for young drivers is up a whopping 49% and now averages £2,000/yr Drivers under 25 have always faced huge car insurance bills - it's the lack of experience and greater risk of accidents that give insurers the willies, so they charge more because there's a higher chance they'll have to pay out. And this year, it's got even worse, with prices up by 49%, costing over £2,000/yr on average, according to Compare The Market. Yet there are powerful tools you can use to swerve those higher costs - full info in Young drivers' car insurance (and if you know a young driver, pls share), but in brief... First combine comparison sites for 100s of quotes in minutes - and more. Whether it's the first time getting cover, or you're due for renewal, our Compare+ Car Insurance tool has helped thousands find cheaper cover...- You fill in one questionnaire. We've borrowed MoneySupermarket's so if you've used it before, it auto-fills answers. - Get MSE tips as you answer. Such as our 'best time to get insurance' analysis. - Benchmark your cheapest insurers from the comparison. But we want you to beat 'em... - Get personalised tips to try for an even bigger saving. Including paying annually not monthly and much more. - See whether other sites can slice down your costs further. We assess if Direct Line (not on comparisons) is likely to be cheaper, and give our latest comparison site order of others to try, as MoneySupermarket may not always be cheapest. Adding your mum, dad, auntie or gran to your insurance could slash costs. If you have a family member or friend who may drive the car and has a good driving record, adding them as a second driver can make you appear less risky and bring prices down. Try out different combinations - for example, add one parent to see the impact, remove them and add the other, then try both. It worked for Marc: "I renewed my 18-year-old son's car insurance and saved a whopping £450 (30%) by adding my wife as a named driver. Massive thanks." Full info in adding a responsible second driver. WARNING: Never add a parent (or someone else) as a main driver if they aren't. This is 'fronting' and it's fraud. It'll be checked if you claim and the insurance will be invalid if you're caught. You could even be prosecuted. Don't do it. Try 'black box' (or telematics) tech - prove you're a safe driver for cheaper prices. This is where you have a device fitted to your car that monitors your driving - when/where/how you drive, your braking, speed, cornering and how many miles you drive. Stick to the rules, and you could get around 15% off your renewal. Full details in telematics. It sounds odd, but comprehensive is usually cheaper than 3rd party cover. Logically, 3rd party insurance should be the cheapest, as you're getting less cover than fully comp. But selecting 3rd party makes insurers think you're higher risk and so they charge more. More info in comprehensive vs third party. More than one car at home? Try multicar. If you're living with parents, check if a multicar policy for all of you is cheaper. And if the policies start at different dates, don't worry - you start with one then add others later. See multicar cover. Other things to try... - Play around with the excess. The excess is how much you pay toward a claim. The insurer sets a compulsory amount, but you can also set a voluntary excess - usually the higher it is, the cheaper the cover, though make sure it's affordable. - Get on the electoral roll. Insurers use it as an ID check to combat fraud. If they can't find you, they may charge more. - Limit your mileage. Drive less, pay less - though be honest and realistic about how much you drive. - Buy a sensible car. Big engines and modifications can send costs soaring. And don't think old means cheap - the security, safety features and ease of replacing parts can make newer cars less expensive to insure. |
Last-min Valentine's deals - £4 for 12 roses, £12 meal deals & more. It's tomorrow - get your skates on. With Sky for broadband? Your bill's going up 6.7% in April. It's the latest telecoms firm to announce above-inflation price hikes. Not with Sky? See what your provider's doing in our firm-by-firm round-up. FREE bowl of porridge and hot drink at Asda Café. Daily from 8am to midday. See how to get it in Asda deals. Aged 66+ with income under £204/wk, or £307/wk if in a couple? If yes to both, urgently check if you're due the Pension Credit top-up for state pensions. Apply by 5 March 2024 and if eligible, you can get an extra one-time £299 lump sum. See Pension Credit for full info. FREE postcode lotto with £200+ daily prize. It sounds too good to be true, but it's legit and costs nothing as it's funded by ads... one MoneySaver won £3,800! Pick My Postcode. Please be GambleAware. 60% off Abel & Cole organic fruit and veg box. MSE Blagged. Then 50% off your next two. Veg out New. FREE Spotify Premium for 3mths (newbies only). Listen ad-free, on demand & offline. Cancel anytime - if not, £10.99/mth after. Not a newbie? Other ways to cut costs in Spotify MoneySavers. |
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AT A GLANCE BEST BUYS
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CAMPAIGN OF THE WEEK Have you struggled with your mortgage over the past year? If so, you can help our campaigning work by anonymously filling in our mortgage experience survey. We'd especially like to hear from you if you have taken (or are considering taking) mortgage charter support. Take the survey here. |
THIS WEEK'S POLL How much do you pay into your pension? A pension is a pot of cash that you pay into to support you later in life when you're no longer working. But according to new data, maintaining a 'moderate' standard of living in retirement now costs £8,000 a year more than it did in 2022/23. So we want to know how much you pay into your pension. Vote in this week's poll. Over half of under-35s use at least 5GB of mobile data a month, while most aged 65+ use 1GB or less. Last week, we asked how much mobile data you use in a month, and there was a clear demographic divide among the more than 5,000 responses. Whereas 59% of under-35s use 5GB+ each month, with nearly one in five using at least 10GB, some 46% of those aged 65+ use less than 1GB a month, and a further 9% don't use ANY. See the full mobile data usage poll results. |
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MONEY MORAL DILEMMA I'm helping my partner avoid the high income Child Benefit charge - should she be paying it? Over the past few years, I've been adding more and more to my workplace pension to keep my net income under £50,000, so my partner can keep receiving Child Benefit without having to repay any of it. But now I'd need to pay 26% of my salary into my pension, which I feel is too much at 39 - so I've stopped increasing it and have been repaying some Child Benefit. Yet my partner also works and the only joint thing she pays for is half of our weekly food shopping. Should I ask her to contribute to the amount I'm repaying or do I keep increasing my pension? Enter the Money Moral Maze: Should my partner contribute to us repaying Child Benefit? | Suggest a Money Moral Dilemma |
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MARTIN'S APPEARANCES (TUE 13 FEB ONWARDS) Tue 20 Feb - This Morning, phone-in, ITV1, 10.20am MSE TEAM APPEARANCES Fri 16 Feb - BBC CWR, Mid-morning with Mollie Green, MSE Molly on savings challenges, from 10.40am |
NETTLE PESTO AND KEEP SPRING ONIONS IN WATER - EASY AND CHEAP FOOD TRICKS That's all for this week, but before we go... social media is abuzz with a wholesome new trend: videos of amateur churners making homemade butter. So this week we asked our followers about deceptively easy and cheap food tricks they wish more people knew. Many MoneySavers sung the praises of making your own mayonnaise, stock, yogurt and bread, while more unusual recipes included nettle pesto (great if you're sting-y) and meringues made from tinned chickpea juice. We also read some savvy food-waste prevention tips, such as using unwanted bread crusts to make breadcrumbs, prolonging spring onions by keeping them in water on the windowsill, and blending orange, lemon and apple peel into a powder to use for baking. But our favourite has to be a unique recipe where you take bread, toast it and add some beans on top. Let us know your top easy food tips in our Facebook and Twitter conversations. We hope you save some money, |
Important. Please read how MoneySavingExpert.com worksWe think it's important you understand the strengths and limitations of this email and the site. We're a journalistic website, and aim to provide the best MoneySaving guides, tips, tools and techniques - but can't promise to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. What you need to know This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances - and remember we focus on rates not service. We don't as a general policy investigate the solvency of companies mentioned, how likely they are to go bust, but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips). We often link to other websites, but can't be responsible for their content. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Please read the Full Terms & Conditions, Privacy Policy, How This Site is Financed and Editorial Code. Martin Lewis is a registered trade mark belonging to Martin S Lewis. More about MoneySavingExpert and Martin LewisWhat is MoneySavingExpert.com? Who is Martin Lewis? What do the links with an * mean?Any links with an * by them are affiliated, which means get a product via this link and a contribution may be made to MoneySavingExpert.com, which helps it stay free to use. You shouldn't notice any difference; the links don't impact the products at all and the editorial line (the things we write) isn't changed due to them. If it isn't possible to get an affiliate link for the best product, it's still included in the same way. More info: See How This Site is Financed. As we believe transparency is important, we're including the following 'un-affiliated' web-addresses for content too: Unaffiliated web-addresses for links in this email santander.co.uk, americanexpress.com, autoaidbreakdown.co.uk, lloydsbank.com, barclaycard.co.uk, natwest.com, tsb.co.uk Financial Conduct Authority (FCA) Note MoneySupermarket.com Financial Group Limited is authorised and regulated by the Financial Conduct Authority (FRN: 303190). MoneySavingExpert.com Ltd is a company registered in England and Wales. Company Registration Number: 8021764. Registered office: One Dean Street, London, W1D 3RB. MoneySavingExpert.com Limited is an appointed representative of MoneySupermarket.com Financial Group Limited. To change your email or stop receiving the weekly tips (unsubscribe): Go to: www.moneysavingexpert.com/tips. |
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