"If you can take the fear and blame out of your culture, what's left is all the good things about healthcare—love, compassion, empathy, shared decision-making, interprofessionality." – Julie Kennedy Oehlert, DNP, RN, chief experience officer at Vidant Health.
There's no doubt that nursing is hard work. But for all the challenges nurses face, they also have infinite opportunities to positively affect others and to experience a sense of purpose. At Vidant Health in Greenville, North Carolina, leaders are using an innovative foundation for their organizational culture — working relationships structured around love and empathy — to create a safe, welcoming place where team members care about each other. This week's feature story highlights the outcomes the organization has seen through this approach.
An outbreak would demand peak performance from America's medical professionals — especially in hospitals. But many of the facilities that may be on the front lines have well-documented histories of failing to prevent the spread of infectious diseases.
Healthcare is making the transition from the pure traditional model of patient to the world of patient/consumer. Understanding what this shift from patient to consumer looks like is the first step toward successfully navigating these changes.
CMS also ordered state regulators and accrediting organizations to immediately inspect thousands of Medicare-participating healthcare facilities and focus on infection control.
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