CarMax Rolls Out Presale Test Drives, Expands Guarantee

The used-car chain previously offered a seven-day return policy on used cars, but that’s getting to be less of a competitive advantage as more big chains ramp up their used-car operations.

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How Higher Profits Are Directly Tied to Higher Close Rates

Our industry thrives on leads but it’s the quality -- not quantity -- of leads that impacts your ability to close. What if you could harness the power of the best leads and show your sales team how to know the difference?

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Providing Customer Service With Cheer No Chore

How can you surprise and delight your customers? You can’t retain customers if they don’t enjoy the experience. Don't look at your customer as "high-maintenance."

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Cadillac Celestiq, Cargo Pods, Societal Challenges Part of GM’s CES Pitch

The 50-minute pre-recorded presentation was an opportunity for GM designers and engineers – and a few guests – to cover broadly the challenges and potential solutions in future mobility.

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