This case study showcases elevating clinical documentation and enhancing reimbursements for an Ohio skilled nursing facility.
Facing documentation issues with Certified Nursing Assistants (CNAs), the facility experienced a rise in "Do Not Returns" (DNRs), a problem pervasive among both full-time and agency staff.
The study reveals the core issue within the facility's data management system – glitches that led CNAs to miss crucial care documentation. Further investigation unearthed log-in problems, causing undocumented downtimes, and issues with assignment changes.
Enhanced messaging capabilities, reminders, and training modules.
Efficient incident resolution, investigation, and prevention while helping to improve documentation and drive reimbursements for its partner facilities.
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