Telstra chief executive Andy Penn has been taken to task by the Communications, Electrical and Plumbing Union national president Shane Murphy over the decision to fill the skills gap by recruiting and employing people in India rather than upskilling its existing workers.

The global smartphone market saw its first full-year decline in the calendar year 2018, with a drop of 4% in shipments, the analyst firm Counterpoint Research claims, adding that fourth quarter shipments also fell, by 7%, making it the fifth straight quarter of declines.

Apple overtook Samsung in the final quarter of 2018, shipping 71.7 million iPhones to become the top smartphone vendor for the period, with Huawei, OPPO and Xiaomi making up the top five for Q4 2018, the analyst firm Canalys claims.

Continuing in what Apple watcher Alex Zaharov-Reutt says is its mission to offer the best customer service, Apple has announced a new "Today at Apple" program with a whole new range of free classes on offer.

Global quote-to-cash implementation vendor Simplus has boosted its plans for further expansion into the Asia Pacific region with the acquisition of Salesforce’s first partner in Australia, Sqware Peg.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor, iTWire

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