Sentance argues it may have been a missed opportunity for ITV, and a reminder to marketers about the fundamentals of community, as some fans in the show’s subreddit were ambivalent about the tie-up.
Will Grant, co-author of Econsultancy's UX Best Practice Guide (paywall) wrote this month about the fundamental problem with chatbots – "the language processing on the other end just isn’t good enough..." (LinkedIn).
Elsewhere in UX, Scope has produced a handy guide to subtitles, transcripts and closed captions (The Big Hack).
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