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August 10, 2020
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Conversational AI Comes of Age
The COVID-19 pandemic can have far-reaching effects on how the financial services industry interacts with customers, and service centers equipped with conversational AI will come to the fore.

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TOP STORIES


Can Artificial Intelligence Help Increase Diversity in IT?

Applied properly, AI might help bridge the diversity gap in IT by assisting with job postings, evaluating resumes and standardizing the interviewing process.
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Making Predictive Analytics Work in an Uncertain World

Rapid, sometimes dramatic change has become "the new normal," but what we know now can help us improve predictive model accuracy.
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How Synthetic Data Accelerates Coronavirus Research

When your research could save COVID-19 patients, you don't want to wait around for institutional approval to use patient data in research. Here's an alternative.
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How to Accelerate Digital Transformation with a CDO

Looking to update ordering for ecommerce customers, bakery manufacturing and ingredient supplier Dawn Foods decided to hire a chief digital officer to spearhead the process.
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Will Facial Recognition Thrive in the Post-Pandemic Economy?

Facial recognition is at the heart of the new normal of our lives, and many uses don't violate privacy or civil rights. But the political and regulatory controversies will continue to burn hot for many years.
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