There can be little doubt that enterprise communications professionals rose to the challenge of a lifetime when they oversaw their end users’ transition, almost overnight, from office-based to remote work. At the same time, they deployed contact center systems and tools that helped serve customers who were, themselves, experiencing previously unimagined pressures and challenges in their own lives.
The Enterprise Connect Digital Conference & Expo 2020, held the week of Aug. 3, focused on how enterprise professionals achieved this business transformation, and what the job ahead looks like as we face an uncertain future. Our sessions, led by independent industry expertsand enterprise communications professionals, took a deep dive into issues ranging from cloud communications to speech technologies, from team collaboration software to the future of video.
This e-book offers you some of the highlights from these sessions, with key takeaways and ideas about how to plan for the future. | 
