Cloud Contact Center: Delivering an All-In-One
Customer Experience In a recent survey of 205 enterprise IT professionals, No Jitter found that nearly 60% of respondent organizations use cloud communications, with more than half of those respondents doing so for both business users and contact center agents. In addition, the survey revealed that nearly 20% of respondent organizations already had been using communications application programming interfaces or communications platform-as-a-service in 2017, with another 18% of respondents whose organizations hadn't used programmable communications last year saying they would do so within the next 12 months. Leading-edge enterprises are starting to achieve competitive differentiation by embracing an operating strategy built on the integration of cloud UC and contact center communications, topped off with programmable communications delivered via the cloud. Learn more in this No Jitter Industry Insights Report sponsored by Vonage. |
