Wednesday, February 26, 2020 | Time: 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
Migrating to the cloud is a critical step in keeping your contact center competitive in a world where customer service demands are evolving and getting more competitive all the time. As the demands for automation and constant improvement grow, cloud-based contact centers become an increasingly important solution for your enterprise.
Join industry analystRobin Gareiss, founder and president of Nemertes Research, to learn more about why you should be migrating to the cloud and what migration looks like for your on-premises contact center.
Sponsored by:
Hosted by:
You will learn:
The top benefits of a cloud contact center migration
Key steps in planning your migration
How a cloud migration positions your contact center for the future of customer service