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SUS is a 35-years old and thus well-established way to measure user satisfaction, but it is not the most recommended way of doing so in user research.

User-centered problem solving creates innovative products, based on observational research with real users, visual sense-making, and iterative design.

America/Europe 
May 15 – May 21
Full-day courses

America/Europe/Middle East
June 12 – June 25
Half-day courses

America/Europe/Middle East
Qualitative Research Series
July 12 – July 16
Half-day courses

Americas/Asia 
July 24 – August 6
Half-day courses

Full event program describing all full-day UX training courses and the virtual conference format.

On Delight, Emotion, and UX - Flipping the Script 
To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts for the episode, and interviews host Therese Fessenden about the concept of "delight" in UX: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights.
29 min episode

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