Nielsen Norman Group

New Articles

Complex Application Design: A 5-Layer Framework

Various contexts of complexity should be considered by UX designers and researchers designing complex applications, including complexities of integration, information, intention, environment, and institution. (12 min. to read)

PDF: Still Unfit for Human Consumption, 20 Years Later

Research spanning 20 years proves PDFs are problematic for online reading. Yet they’re still prevalent and users continue to get lost in them. They’re unpleasant to read and navigate and remain unfit for digital-content display. (9 min. to read)


New Videos

Learnability vs Efficiency in User Interface Design

We studied the most important activities users perform on the internet, repeating an old classic study. Users' most critical behaviors have shifted substantially over 22 years, due to more information available online and the constant presence of mobile devices. (3 min. video)

Catching Cheaters and Outliers in Remote Unmoderated Studies

In remote usability studies, it's hard to identify test participants who should not be in the study because they don't fit the profile or don't attempt the task seriously. This is even harder in unmoderated studies, but it can (and should) be done. (4 min.video)


Virtual UX Conference

Full event program describing all full-day UX training courses and the virtual conference format.

Group photo from Jakob Nielsen's keynote at the currently-ongoing August Virtual UX Conference:


1-Hour Online Seminars

See list of all 1-hour online seminars, including on-demand courses.


Call for Entries: Intranet Design Annual Award, Year's Best Intranets

Now accepting entries for the annual competition to find the world's best intranet designs.

More information: https://www.nngroup.com/intranet-call-for-entries/ (deadline next Monday, August 17).


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