WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

MARCH 15, 2018

Mobile Devices Cited for Helping Dealers Deliver Great CX

Employees at a Volvo dealership in Kansas now meet customers with computer tablets in hand right when they arrive in the service lane. It completely changes the customer-service dynamic, says WardsAuto Industry Voices contributor Jim Roche.

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WardsAuto Dealer Business Rides Again

In a survey of industry people, 61.4% cited WardsAuto as a source they used most often for automotive-industry information.

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How to Increase Auto Dealers’ Interest in Selling EVs

Everyone who has ever been involved directly in showroom training knows what the problem is.

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One Minute, 3 Pieces of Customer Info, a Motivated Thief

A security breach can do a number on customer confidence at dealerships;

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