Gain the skills to manage conflict and maintain a secure environment.
Enroll in our online course Safety and De-Escalation Foundations for Frontline Staff on Tuesday, October 29, to learn strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library. Designed for public-facing librarians and frontline staff, you’ll explore trauma-informed practices and tools to help you respond to security issues to help promote safety in your library and classroom.
Course Program
Session 1 | 12:00-1:30 pm ET
De-escalation Training for Libraries
What are the root causes of escalation, and how can librarians address them? This session will provide you with techniques for emotional self-management, processes for de-escalating difficult situations, and strategies for reflective listening and discerning and acknowledging disgruntled people’s needs, interests, and emotions. Focused primarily on psychological and verbal conflict, this program will help you incorporate and practice de-escalation strategies to help promote a safer library.
Session 2 | 1:35-2:05 pm ET
Boundaries and Self-Care in a Customer Service Role
Librarians and frontline staff often have to navigate tense or unsafe situations. How do you simultaneously attempt to resolve conflict and maintain your personal boundaries and self-care all while in a customer service role? How do you take care of yourself before, during, and after incidents, and where and how can you access support? This session will give you practical tips for identifying and articulating your boundaries and identifying ways to care for yourself while at work.
Session 3 | 2:35-3:20 pm ET
Safer Libraries for Staff and Patrons: Trauma-Informed Librarianship
Trauma-informed practice is essential for creating an environment of safety and care. This session will teach you the foundations of trauma-informed principles to apply to your library especially, but not exclusively, in moments of crisis. We will also discuss ways to process and start to heal after a traumatic event. These practices will be actionable and relevant whether you’re interacting with patrons, colleagues, or turning trauma-informed care toward yourself.
Session 4 | 3:20-4:05 pm ET
NARCAN Training: Recognizing and Managing Substance Abuse Incidents
How do you know when there is a potential opioid overdose incident in your library? And what can you do to help defuse the issue and support the patron if needed? This NARCAN training will teach you how to recognize the signs of an opioid overdose and administer the drug Naloxone (brand name NARCAN), a medication that saves lives by reversing an opioid overdose. Leave this session understanding your role in harm reduction in this public health crisis.
Note: The training does not provide the credentials to be a Naloxone Distribution Entity. State requirements differ. Please check with your local state HHS or Health Departments for specific requirements for your state.
Session 5 | 4:15-5:00 pm ET
Engaging with Tweens and Teens in Crisis (and Afterward)
A panel of experts on working with young adults in and outside the library profession will share insight from their own fields on how to manage and de-escalate situations involving tweens and teens in crisis. The panel will be moderated by a librarian and facilitated discussion after the panel will focus on how these insights from other fields can be put into practice in a library environment.
Join as a Group
Group Rates
Request a discount for groups of 3 or more and work with your colleagues on a project for your library.
Credit Packages
Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat.
Allocate seats to staff as needs arise over a 12-month period of your choosing.
