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Sept. 22, 2020
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Editor's Note: Advertisers like Podium, below, enable us to deliver free content to you, our valued reader. We thank Podium for its sponsorship. And we thank you for reading.
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With Webchat from Podium, visitors can click a button, type a question, and move automatically to a text conversation. Visitors aren’t tied to a computer and neither are merchants. Leads stay hot and the conversation continues — all via SMS text on a phone or mobile device — long after shoppers walk away from your website.
Using Webchat, merchants can:
- Immediately capture names and phone numbers of leads.
- Answer questions, schedule appointments, and stay connected.
- Use the default Webchat widget or customize it.
- Receive detailed metrics and reports.
- Sync with Google Analytics and customer management portals.
- Create auto-responses and smart FAQs.
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