Grocery retailers, customers paying the price
Out-of-stocks take sales toll on grocers, fresh food cost inflation squeezes shoppers.
Supply chain disruptions fueled by the COVID-19 pandemic are hitting the pocketbooks of grocery shoppers and retailers alike.
In 2021, U.S. grocery retailers saw billions of dollars in lost sales due to ongoing out-of-stocks across product segments, according to new research from NielsenIQ. Meanwhile, amid product shortages and high food-at-home demand, customers have grappled with elevated grocery prices — including inflated costs for fresh foods — and adjusted their shopping habits to rein in spending, studies by Symphony RetailAI and investment firm Jefferies show. |