OCTOBER 14, 2021

Consumers Leaning More Toward Car Dealership Service Centers

A Cox Automotive survey indicates 55% of consumers say they go to a dealership because its service personnel know their vehicle better.

Win back service revenue
Ease the customer transportation burden and get customers to and from service appointments with rideshare. Boost your CSI score and service revenue

Data Increasingly Important for Vehicle Maintenance

Better computing, Internet of Things (IoT), next-generation cellular connectivity and cloud computing will increase the dependence on data in the automobile industry. Data will become as crucial to vehicles as oil is today.

Digital Retailing, Fixed Ops and ‘Last Mile’ Delivery

Car dealers have always used “runners,” but perhaps the accelerated growth in digital retailing and “door to door” vehicle service requires a more scalable program and process.

Self-serve Kiosks for Service Lanes Awarded Patent

Customers who check themselves in at a kiosk and leave their keys are issued a QR code that’s unique to them. After service is completed, the customer scans the QR code off their mobile phone, and the corresponding keys are dispensed.

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