Back in the spring when businesses across the country first fell victim to COVID-19, many employers chose to furlough workers temporarily rather than lay them off permanently. But now, with the pandemic dragging on, some furloughs are extending much longer than originally expected, triggering employer obligations under federal and state laws.

Brock Bordelon, MD, medical director at MDReview, answers the question "How do we convince physicians to take their turns serving on the peer review committee? Should we provide a monetary incentive? And if we cannot provide a monetary incentive, what other incentives could we offer?"

Oftentimes, with improvement comes change, and a few years ago, Loyola University Medical Center in Maywood, Illinois, made a big change. In an effort to connect related departments and play to the strengths of their employees, the medical center realigned its revenue cycle, credentialing, and enrollment departments by separating the enrollment team from the credentialing team and moving enrollment under revenue cycle management. Yesenia Servin, CPMSM, PESC, payer enrollment lead at Loyola University Medical Center, knew this undertaking would be difficult, but she was not afraid to lead the charge. Recently, she sat down with Medical Staff Briefing to explain how these departments are related and reflect on how she and her colleagues made this lofty goal a reality.

The revenue cycle is made up of numerous functions spread across several departments. The following is an introduction to the department’s essential responsibilities.

Don’t miss your chance to be heard! To help us ensure that we continue to deliver a solution that best meets the needs of our valued customers like you, we hope that you can spare 10 to 15 minutes to complete our 2020 Credentialing Resource Center Member Survey. Additionally, the first 100 respondents will receive a $10 Starbucks gift card!