Dear CheapOair Traveler, Travel is the reason CheapOair was founded, and we are committed to getting through this crisis and continuing to provide our customers the opportunity to explore the world and all its wonders.
The novel coronavirus (COVID 19) global pandemic has affected every aspect of our lives, including our ability to travel. As this situation unfolds, our top priority is everyone’s safety. We are closely monitoring the World Health Organization, our travel partners and government authorities to ensure we are accessing the most comprehensive available information. Specific situations vary market by market, and we encourage you to stay informed via government information sites and follow the guidance of local health authorities.
Our Customers If you are traveling now, or have plans to travel in the near future, you are already aware of the issues caused by COVID-19. Airlines are updating their policies as quickly as world governments change their travel protocols. As a result, CheapOair customer service teams worldwide are focused on responding to customer inquiries addressing each unique issue. Our customer engagement strategy has always prioritized our commitment to providing a service level above and beyond the rest of the market. We remain committed to that model even in the face of these unprecedented times.
Current Bookings Our request to you, our valued customer, is to allow us to prioritize the travelers with itineraries in the next 72 hours. If your travel time is outside of 72 hours, please hold off on contacting us. We are actively reaching out to passengers who are traveling within the next two weeks into or out of affected countries. If you fit the criteria, we will be contacting you in this regard. We have created a site coronavirus-alert that contains frequent updates regarding airline policies. Please visit the site to access the most current information.
We ask for your patience and understanding as the unprecedented demand for service has greatly increased wait times to speak with our customer service agents. We are working around the clock and doing everything we can to address all concerns in as timely a manner as possible.
New Bookings If you are looking to book new travel, we recommend you choose properly insured options with flexible cancellation and change policies.
Looking Ahead These are challenging times for all of us, but we will weather this storm together. We are committed to maintaining the highest level of customer service and we are very proud of the dedication shown by our team members in assisting all of you. We appreciate your patience and understanding as we expand our ability to keep up with your requests for service. We value your past and future patronage and will continue to do all we can to be worthy of your continued loyalty.
Sincerely, Werner Kunz-Cho, Co-CEO & Peter Shanley, Chief Operating Officer
