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Stay up to speed with the day's top stories for IT leaders
June 09, 2020
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. Read more â¶
With Adobeâs Value Incentive Program (VIP), you get simplified deployment, budgeting and management. Read more â¶
To succeed in transitioning to the cloud, CIOs are re-inventing their IT teams to be agile and cross-functional, equipped with new skills, new roles, and a highly adaptive mindset.
Looking to certify your cloud skills or wondering if AWS certifications are worth it? Hereâs a breakdown to help you find the right AWS certification for you.
AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.
The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Hereâs how to vet and woo candidates from a distance.
Youâve got it all covered: security, budget, stakeholdersâ needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives â and your career.
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