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As the healthcare industry undergoes a deep transformation due to consumerism, healthcare organizations are making strides to shape the customer experience before a patient even enters a hospital or doctor's office.

Download this free report to learn how two healthcare organizations about as opposite as they can be - IU Health and Jefferson Health - are re-imagining the patient experience by using their unique characteristics and relentlessly pushing to understand their customers.

GET THE FULL REPORT FREE NOW!


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