Crucial Conversations asserts that if we improve how we communicate, we can improve our relationships and results in every facet of our lives. This assertion has strong implications for the Diversity, Equity, and Inclusion (DEI) effort that has grown significantly in recent years.
During the first five months of the Covid pandemic, DEI jobs grew by 123 percent, even though millions of jobs were lost around the country. In addition, the DEI function—typically housed in the human resources department—is becoming a core business function with a chief diversity officer who reports directly to the executive team.
Unfortunately, the millions of hours and billions of dollars spent on DEI training have not produced overwhelming results…
