FEBRUARY 2, 2022 • VOL. 20 ISSUE 5

Hi John,

How do you work with someone who challenges your change initiative? Today’s Q&A outlines a few ideas to help you work with rather than against resistant teammates.

You’ll also find tips on giving feedback and starting your day.

HOW TO GET YOUR TEAM TO ACCEPT CHANGE

by Joseph Grenny

How do I get my team to accept change? The changes I am trying to implement ensure we stay compliant. We went over these changes to processes well in advance, yet several of my team members are now resistant, passive-aggressive, and have ignored the changes.

One person is especially difficult. She expressed her dislike for me and my personality in a one-on-one meeting. When I asked her if she can at least be professional, she shrugged her shoulders. She has teamed up with another teammate and together they make it very challenging.

Signed,
Stymied

Your paragraph is rich with mystery. Many of the concerns you express could have a wide variety of causes, so rather than serve you a meal of advice I’m going to give you a buffet. I hope you’ll find something nourishing.

You describe one “especially difficult” person. You report that she expressed dislike for you and your personality. While your characterization of her may be correct, that doesn’t mean there isn’t something in you provoking resistance and that she is the one person opening up about it.
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