Crucial Skills

Do you work in nursing? Tell us about it.

MARCH 15, 2023 • VOL. 21 ISSUE 11

Hi John,

Are you a nurse or nurse manager? Share your perspective with us.

We’re partnering with The American Organization for Nursing Leadership (AONL) to study and address nursing turnover. Our early research shows there are hospitals and nurse managers with remarkably low nursing turnover despite unprecedented challenges. We want to know what these outliers are doing so that other leaders and teams can replicate their success.

Please take five minutes to complete this survey and help us identify the best practices for building cultures of connection in nursing.

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Crucial Conversations for Mastering Dialogue

How to Handle a Personal Judgment

by Brittney Maxfield

My manger recently told me that another leader said this about me: “her nationality shows by her bluntness in meetings.” I was told this as feedback but wasn’t given any specific examples. While I am open to constructive feedback and want to improve, I’m very hurt by this comment. This is particularly hurtful because I work for an organization that prides itself on being diverse and inclusive. I also ask myself: What would the feedback be if I were of a different nationality? Or if I were male? Or what would I hear if I were a director or a VP rather than a manager? How do I respond to this feedback? Right now, I feel hurt. I welcome your insight.

Signed,
Feeling Judged

It’s always difficult to receive feedback—especially if the feedback feels biased and discriminatory. I can understand why you feel hurt and frustrated. While you point out that this feedback is vague, it’s also extremely specific. The critic disparages a part of your identity, implying there is something wrong with who you are. It is hurtful. It also sounds like you’re struggling to let go.

How to Ask for a Raise

How should you ask for equal pay when you believe you’re not getting it? Start by having a conversation with yourself.

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Too Busy? How to Say No

Use this rule of thumb when trying to decide whether to take on a new commitment: define it before you deny it.

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WEBINAR

Mar 23

Vices of Virtual Communication

The gap between perception and reality can be exacerbated when communicating virtually. Attend this webinar and learn skills for better virtual communication.

Apr 11–13

Getting Things Done^®

Join us live online and learn how to:

Manage workflow, attention, and focus.
Be more productive with less stress.
Increase effectiveness.
Perform to potential.
Build a trusted system to manage to-dos, commitments, and projects.

If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.

—Johann Wolfgang von Goethe

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