 | Hi John, How do you hold a crucial conversation with one who is particularly sensitive, or insensitive for that matter? In recent weeks we've received questions about how to hold difficult conversations with people who have everything from anxiety to autism. Should you change your approach? In this week's Q&A, Brittney Maxfield offers her take. Also, Maria Moss shares one tip for working moms feeling overburdened by the effects of the pandemic. |
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Q&A: Crucial Accountability
Brittney Maxfield How to Make it Safe to Deliver Feedback "I have a staff member who is diagnosed with depression and anxiety. She also has a very low sense of self-esteem. Giving her constructive feedback on her performance is painful—for both of us. I have a hard time helping her feel safe when she seems to only focus on the negative stuff. How can I establish a sense of safety and keep her from going into survival mode?" |
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How Do I Say That?
How Working Moms Can Do it All If things weren’t challenging enough for working moms, the pandemic fixed that. Moms everywhere were suddenly compelled to become teachers, coaches, activity directors and more. Maria Moss has one tip that can help. |
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Thinking always tends to be an emotional topic. There is a tendency to regard the thought of people who think differently from us as impaired, while our own thinking is not. And if other people do not think as we do, we tend to think that education, or better information, should put matters right. Flaws in our own thinking are almost by definition rarely apparent to use, certainly not until after the event, including those occasions when we think about thinking, our own and other people's. Frank Smith, "To Think" |
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