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Crucial Skills | A Blog by Crucial Learning

JUNE 29, 2022 • VOL. 20 ISSUE 26

Hi John,

One of the most popular articles we’ve ever published is on how to confront a suspected thief. In a similar vein, today’s Q&A is on how to confront a chronic liar.

And should you face equally difficult situations, you’ll also find a short video below on how to begin a Crucial Conversation when you feel nervous to do so.

HOW TO WORK WITH A CHRONIC LIAR

by Joseph Grenny

How do you deal with someone that you KNOW is lying to you? I have numerous examples and clear evidence of the lies, and I have confronted each lie, but they continue to do it. I don’t have the option of walking away. What next?

Signed,
Fibbed Out

I’m going to assume your assertion is correct—that the pattern of lying is well established as a fact. As you say, what next?

In the third edition of Crucial Conversations, we suggest that there are three kinds of Crucial Conversations, and it’s important to hold the right conversation to address the issue. We refer to these three types of conversations with the acronym CPR—Content, Pattern, Relationship.
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How Do I Say That?

HOW DO I START A CRUCIAL CONVERSATION?

Feeling apprehensive or nervous to have a Crucial Conversation? Start with that. Being transparent with how you feel can alleviate anxiety and foster trust.
WATCH VIDEO

VIRTUAL

WHY TOP PERFORMERS DON'T ACTUALLY DO IT ALL

Getting Things Done author David Allen said, “You can do anything, but not everything.” So, when faced with an opportunity or request, what will you do?
WATCH VIDEO

July 11–15

Crucial Conversations® for Mastering Dialogue

Join us live online and learn how to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.
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Not being heard is no reason for silence.
 

—Victor Hugo