For years I have used Lean to improve the work my healthcare lab does. Before anyone is hired, I explain this and tell them that they will hear about every error, no matter how small, every day, so we can continually improve processes and prevent errors.
As a result, we have come a long way and I am proud of the work we do for employees and patients. But I still have people who respond poorly to feedback and who only want to hear about chronic or dire issues.
I sympathize and try to be as gentle as I can, and I share reasons why catching and correcting even small errors is important. And yet I’m often met with a sullen “I’m only human.”
How can I hold my team members to high standards and validate them so they don’t become disgruntled? Do you have any advice?
Signed,
Feedback Fatigue
