One day, while waiting at the airport for a flight home, I watched an older fellow tear into a gate agent for not putting him and his wife on the next plane (it had been overbooked).

At first, the airline employee maintained her composure, but after being verbally attacked for what seemed like ten minutes, she began making threats of her own. Getting nowhere closer to home—but far closer to an infarction—the angry senior finally backed away.

Seeing that I was watching him rather intently, he stepped toward me with a menacing look that suggested I’d be his next target.

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