Hi John,

We’ve all worked with people who don’t respond to feedback. And we’ve all experienced how difficult it can be to receive feedback. Scott Robley explains in today's Q&A how to make feedback more palatable: "salt the oats."

Justin Hale explains why we're trigged by posts on social media, and how not to be.

Q&A: Crucial Accountability
Scott Robley

What to Do When Employees Don't Respond to Feedback

"I have an employee who just won’t engage with feedback. When I do share feedback, he totally falls apart and wants to quit. He struggles with any type of criticism from me or anyone. Other managers have shared with me the same concern. How can I get him to engage?"

How Do I Say That?

Why You're So Triggered by Social Media

You're scrolling through social media to take a break. You come across a comment or post you believe is backwards or wrong. You roll up your sleeves and start typing. Next thing you know you're in an online altercation. Or maybe you simply fume to yourself. Sound familiar?

Live Online Course

Register to Attend Crucial Conversations June 28–July 2

Join us live online and learn how to reach agreement when opinions vary, stakes are high, and emotions are strong. Need backing from the boss? This letter template should help you make the case. Hope to see you there.

History marches to the drum of a clear idea.

W. H. Auden

Want to get these emails weekly? Subscribe now.

Questions or comments? Send us an email.

Want to share this with a friend? Share it!