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Crucial Skills | A Blog by Crucial Learning

SEPTEMBER 22, 2021 • VOL. 19 ISSUE 38

Hi John,

If you find one tip in today's newsletter that could even slightly improve your life, speak up. Send us your feedback, share your perspective on the Q&A article, send this to a friend—spread the wealth. Just the same, if you find nothing of value here, we want to know. What would you improve?

WHAT TO DO WHEN YOUR EMPLOYEE FAILS TO PERFORM AND CONTINUALLY COMPLAINS

by Justin Hale

One of my employees keeps complaining about her high workload. I have done everything I can to reduce her workload—hired additional staff, cut back her projects, and so on. Despite all this, she still logs overtime hours. She must give 120% when 80% would be sufficient, from my point of view. From her point of view, others are to blame for her situation, namely me, her colleagues, and circumstances. She seems unwilling to take responsibility and change things. I have the impression that she feels quite comfortable telling herself the story that she is the victim. She says she would like things to be different, but she doesn’t do anything about it. What can I do?

Signed,
Wit's End

Dear Wit's End,

I’m sorry you’re in this situation. Usually managers wait too long to address gaps in performance, so I want to commend you for addressing this gap early and often.

Here are five tips to consider.
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How Do I Say That?

HOW TO SAY NO TO MORE WORK

You have three options when it comes to incoming requests: do them, don't do them, renegotiate the terms. Knowing how to do the latter is vital to workplace success and satisfaction.
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VIRTUAL

HOW TO OVERCOME THE OVERWHELM

Ever consider that focusing on your values could be detrimental to your peace of mind? Here's an uncommon take on focus that may help you, well, focus. And relax.
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NEWS

WEBINAR

PREVIEW THE NEW CRUCIAL CONVERSATIONS COURSES

Join Emily Gregory and Justin Hale on September 28th at 11 a.m. MT for a live, 45-minute preview of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability.

  • See updated videos, scenarios, and branding.
  • Learn about the new course structure and revised lessons.
  • See learning options for individuals and organizations.
SAVE MY SEAT
 
 

At the end of the day, what qualifies people to be called leaders is their capacity to influence others to change their behavior in order to achieve important results.
 

-Influencer: The New Science of Leading Change