Hi John,

This week Joseph Grenny writes about how to hold a boss to his or her word, and Justin Hale explains how one word can help your team stay focused.

Q&A: Crucial Accountability
Joseph Grenny

When Your Supervisor Goes Back on Their Word

What would you say to your boss if he or she promised you a promotion or opportunity and then failed to keep that promise? Would you say anything? Joseph helps a reader face this challenge.

How Do I Say That?

Virtual Team Building: Tips for Connection and Engagement

How do you create connection in virtual workspaces? It may come down to something as simple as "forced spontaneity." What is that, you ask? Find out in this 90-second video.

One Productive Minute

The One Word That Will Keep Your Team Focused

Yes is a powerful affirmation. But we must say no to some things in order to say yes to others. Justin Hale highlights why saying no at work is important to achieving long-term goals and objectives.

Live Online Course

Register to Attend Crucial Conversations June 28–July 2

Join us live online and learn how to reach agreement when opinions vary, stakes are high, and emotions are strong. Need backing from the boss? This letter template should help you make the case. Hope to see you there.

The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind.

William James

Want to get these emails weekly? Subscribe now.

Questions or comments? Send us an email.

Want to share this with a friend? Share it!