MAY 4, 2022 • VOL. 20 ISSUE 18

Hi John,

While Crucial Conversations skills greatly increase your ability to help others feel safe to hear your perspective and share theirs, they can't guarantee this result. Today's Q&A gets into the logic of psychological safety.

Also, enter to win an on-demand course by simply leaving a Google review of our content and courses. We'd really appreciate it! Details below.

WHO'S RESPONSIBLE FOR PSYCHOLOGICAL SAFETY IN A CRUCIAL CONVERSATION?

by Joseph Grenny

Recently I was teaching Crucial Conversations to a group and we were practicing how to establish psychological safety when one of the learners asked, “What should you do if you don’t feel safe during a conversation?”

I muddled through a response but I’m not sure I really answered the question. The course teaches us how to help others feel psychologically safe during a Crucial Conversation, but what should you do if you feel psychologically unsafe?

Signed,
Unsure

The answer is as simple as it is challenging: You are responsible for your own safety.

I’ve learned as much from Ron McMillan (my co-author and long-time business partner) as from any other single person about what healthy communication looks like. One striking moment was during a high-stakes negotiation.

Ron and I had gone through three rounds in an effort to strike a deal with the CEO of a partner organization. Each time we proposed a deal, the CEO would begin the next meeting with a substantially lower offer. By the fourth meeting I was about to blow.
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This summer you can join bestselling authors Bonnie St. John, Priya Parker, Susan David, Joseph Grenny and others to learn skills for increased impact and influence.

Webinars include:

  • How to navigate today’s most challenging Crucial Conversations.
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How Do I Say That?

HOW TO HAVE A RESPECTFUL DISAGREEMENT

Disagreement isn’t a bad thing, and in fact can be very fruitful. The key is to do it in a way where you don’t become disagreeable. Here’s how.
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VIRTUAL

TIRED OF WAITING FOR REPLIES? LIMIT YOUR APPS

One way to improve focus and productivity is to control your data stream, both for your team and yourself.
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May 16–20

CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE

Join us live online and learn how to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.
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"Our culture has come to quantify influence based on algorithms, not beating hearts. Impact is estimated by the number of views, likes, or shares a social media post or viral video gets in a day. But rarely do we get to see how far that impact goes, whether it changes a thing for anyone on the receiving end."
 

—Chip Gaines
 
 

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