JUNE 8, 2022 • VOL. 20 ISSUE 23

Hi John,

“The squeaky wheel gets the grease,” they say. So why would someone clam up when doing so will cost them the results they want? Today’s Q&A explores why people resort to silence and what you can do about it when they do.

You’ll also find tips on addressing burnout and distraction.

WHY PEOPLE GO TO SILENCE AND HOW TO HELP THEM OPEN UP

by Brittney Maxfield

What is the root cause for people to choose silence rather than to verbalize what they want or need from others? Why would they avoid having a Crucial Conversation at the expense of what they need?

Signed,
Wondering

Whether someone’s propensity is to go to silence or verbal violence, they do so for the same reason: they feel unsafe.

Let’s retrace the path to action, a principle we teach in Crucial Conversations. As soon as a conversation transitions from routine to crucial, we follow a certain and predictable path.
CONTINUE READING
How Do I Say That?

SPEAK UP BEFORE YOU BURN OUT

Burnout is not a symptom of what’s going on in your life, but of how you manage what’s going on in your life. One way to better manage everything is dialogue. Here’s how you can speak up before you burn out.
WATCH VIDEO

VIRTUAL

HOW TO AVOID DISTRACTIONS AND STAY PRODUCTIVE

Life is full of distractions, and the workplace is no different. So, how can you stay focused on a task without getting distracted or interrupted? Change your environment.
WATCH VIDEO

June 27–July 1

Crucial Conversations® for Mastering Dialogue Healthcare

Join us live online and learn how to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.

Client results include:

  • Improved patient safety.
  • Reduced turnover and employee burnout.
  • Better agility and adaptability through change.
  • Increased equity and inclusion.
  • A culture of open dialogue where employees can speak up and be heard.
REGISTER
 
 

To give our organizations the full value of our contributions…we must seek to become influential, not wait for influence to be bestowed upon us. Even if it isn’t our ambition to be influential, it is our obligation.
 

—Paul Glen
 
 

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