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Customer experience (CX) has become a top priority for IT leaders, who must embrace a customer-centric mindset, develop cross-functional teams, and define the right KPIs to succeed. Read more
To improve both efficiency and resiliency in the supply chain, companies must increase supply chain maturity with supply chain convergence.
Kidney disease treatment may be this organizationâs core business, but prevention and prediction through AI and data analytics are its passion, notes CIO Alan Cullop. Read more
CIOs are developing midlevel IT leaders through coaching, mentorship, and rotation assignments aimed at prepping them to take on increasingly complex enterprise leadership roles. Read more
The shipping giantâs APM Terminals business is developing the port of the future, replete with private 5G, AI-fortified IoT devices, and a powerful edge computing foundation. Read more
Six years into its robotic process automation journey, AT&T has implemented more than 3,000 bots, developed an automation center of excellence, and realized a 20x return on investment. Read more
IT leaders need a new metaphor for talent acquisition â one that better preps their organizations for the long run. Read more
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