[Report] Shifting CX metrics and expectations
| Hi John,
What do people (and brands) think about customer service? Email is still many customers’ top communication channel. Preferences vary by generation. Just about everyone likes to talk to a human being. Data security is a top priority in brand interactions Customer service is increasingly measured on revenue metrics, not just cost reduction. Learn more in our new visual analyst report, “Infopack: Customer Experience 2025: Trends, Technology, and Tactics Shaping CX,” compliments of LiveRamp.
GET THE REPORT
Sincerely,
EMARKETER
Compliments of LiveRamp. |
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