CIO

CIO Leader

June 27, 2019
Image: What is a customer journey map? A new playbook CIOs must master

What is a customer journey map? A new playbook CIOs must master

CIOs driving digital business strategy must now master customer experience. That means working with marketing on a critical initiative: the customer journey map. Read more ▶

Your Must-Read Stories
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Top 6 chatbot building platforms
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What an IT career will look like in 5 years
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Humanizing the digital experience
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Analytics success starts with a center of excellence
•

3 ways to take charge of disruption
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At State Street, design thinking drives digital strategy
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3 fundamentals for supercharging your data strategy

White Paper: OutSystems, Inc.

Holistic Mandate: Retail Banks Must Shift Focus to Fulfill Digital Promise

A focus on customers is good, no doubt. But not at the expense of critical infrastructure. That’s the state of many retail banks, IDG and Outsystems research shows. In this white paper, discover why investing in middle-office applications is key to providing a flexible, scalable core. Read more ▶
Image: Top 6 chatbot building platforms

Top 6 chatbot building platforms

Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers. Read more ▶
Image: Productivity Hack: Why You Should Ditch Your Stock PDF Reader for PDFpenPro

DEALPOST

Productivity Hack: Why You Should Ditch Your Stock PDF Reader for PDFpenPro

Fill out forms, add signatures, and more with this innovative tool. Read more ▶
Image: What an IT career will look like in 5 years

What an IT career will look like in 5 years

Emerging technologies and shifting workplace demands are reshaping the IT career horizon. Here are the changes experts see unfolding for IT roles and how IT work gets done. Read more ▶
 
 
Image: Humanizing the digital experience

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster. Read more ▶
Image: Analytics success starts with a center of excellence

Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE. Read more ▶
Image: 3 ways to take charge of disruption

3 ways to take charge of disruption

Technology leaders have an opportunity to be more influential and demonstrate the value and capabilities of their existing organizations. To do this, they’ll need to get disruptive. Read more ▶
Image: At State Street, design thinking drives digital strategy

At State Street, design thinking drives digital strategy

Narratives form a key component of State Street’s design thinking strategy, which fuels the firm’s digital transformation. Read more ▶
Image: 3 fundamentals for supercharging your data strategy

3 fundamentals for supercharging your data strategy

Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say. Read more ▶

White Paper: Iron Mountain

Are You Prepared to Recover from Ransomware and Other Cyberthreats?

Many financial services firms may lose access to data in the wake of cyberattacks and other modern threats. Read more ▶
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