What Your Communication Systems Say About Your Brand

A brand is communicated from the moment your prospect contacts you, whether that is through a web page, email, a sign, or a phone greeting

The communication systems (or lack of systems) says a lot about you and your brand.

What does it say?

Let’s just consider this one case in point, something my local women’s networking leader is always pointing out and has seen personally over and over again: If you give your card to a prospect and then they call and get a greeting that does not clearly identify who you are and what business you represent, that is going to confuse them. It will scare them away and you will lose business

Having a dedicated office phone is an important step toward branding yourself in a positive light. Don’t mix your home phone and business phone! If you use your cell phone, answer it in a professional, courteous manner. Don’t let your children answer your phone if it is a business call. This is why having separate lines in a home business is so crucial.

Otherwise, like I said, your prospect will be scared away because you will have lost trust in their eyes. It’s the same with signage. If it is not consistent with your brand and does not clearly identify who you are and what you do, you will lose customers. I think of a date that my husband and I went on several years ago. I had heard about a place to listen to live jazz music. There was no signage whatsoever. It was a very uncomfortable feeling, so much so that I didn’t want to get out of the car. We went to somewhere familiar that night.

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