‘Frustration All Around’: The FAFSA’s Rocky Rollout Eric Hoover, The Chronicle of Higher Education Covey Denton, a science teacher in Wilson, North Carolina, woke up at 6 a.m. on New Year’s Eve and tried to access the simplified Free Application for Federal Student Aid on her computer and then on her phone—no dice. After hitting refresh on multiple devices every 10 minutes for hours, she and her son, Elijah, ultimately gave up.
They're not alone. Students and parents across the country are experiencing similar frustrations as the reimagined FAFSA makes its much-anticipated debut. |