Three Ways to Fix Hiring in Financial Aid Aaron Basko, Marilae Latham, and Jen McMahon, The Chronicle of Higher Education Financial aid is tough work. The regulatory changes seem never-ending, while a lack of financial education and increased resentment about college costs put constant pressure on every staff member’s customer-service abilities.
All of that is a big ask, especially for those in this field’s many modestly paid positions. Big enough to put its future in question. Three financial aid veterans offer their perspectives on the state of the financial aid profession—plus three practical solutions. |