| | | | | | I recently booked a flight through eDreams (after searching on Skyscanner) and one small part of the booking UX jumped out at me as an artefact from the past, typical of a time when online customer experiences prioritised short-term revenue at the expense of brand and usability. However far online travel agents (OTAs) have come, I'd argue there are still too many examples of UX that sails close to the wind. |
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| | | | | | | Econsultancy's Future of HR in the Digital Age Best Practice Guide explores the impact of digital change on HR and the role of HR on the path to digital transformation. |
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| | | | The Daily Pulse is Econsultancy's round up of the latest action in the world of marketing and ecommerce. |
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