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Wednesday Update

Top 50 MSPs for AWS/Top 50 MSPs for Azure: Complete the survey here and see the honorees during our October webcast.

MSP Conferences: Our coverage of IT Glue’s GlueCon and SolarWinds MSP’s Empower MSP conferences continues.

Also, ChannelE2E’s latest headlines are below. Thanks for your readership.

TODAY’S LINEUP

Should you acquire your family's business from your parents? Find your answer with these eight succession planning considerations & tips.


Today's channel partner news involves AppNeta, Capgemini, CareWorx, CTEK, Device Authority, ID Agent, IT Glue, Kaseya, Liongard, MSPWorx, RapidFire Tools, Rescale, SolarWinds MSP, TeamLogic IT, TeamViewer, Webroot and more.


ServiceNow partner MSPWorx, a division of CareWorx Corp., launches partner program for midmarket MSPs seeking a complete, multi-tenant IT service management (ITSM) platform. Details emerge at Empower MSP, a SolarWinds MSP conference.


MSP operational efficiency is the key to profitability, and automation is the key to operational efficiency. Here’s how to get your managed services business started down the road to profitability through automation.


Datto CEO Austin McChord offers updates on the Autotask and Open Mesh networking acquisitions; R&D priorities like PSA (professional services automation); the managed security services sector; and more.


Business executives from IT Glue, Datto, ID Agent, Auvik Networks and Pax8 discuss closing the diversity gap during IT Glue's GlueCon 2018 conference. The key takeaways...


Can we really align sales process with our customers’ buying processes. David Brock from Partners in Excellence offers a reality check.


Today's channel partner news includes APC & Scale data centers; MapR and Deloitte big data consulting; IT Glue product roadmap at GlueCon; NinjaRMM MSP deployments; Pulseway 6.0 RMM software upgrade; Nutanix vs. Google false rumor; Oracle Cloud Services challenges; AHEAD consulting for ServiceNow ITSM & more.


An MSP's goal for every helpdesk ticket isn’t just to fix the issue and close the ticket. Instead, MSPs must deliver a pleasant customer experience (CX) throughout the “problem lifecycle". NinjaRMM explains how.


IT Glue unveils Cisco Meraki, Microsoft Office and Auvik Network integrations for MSP documentation software platform. IT Glue also shares product roadmap at GlueCon.


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