Ambulatory surgery centers (ASC) are very reliant on the ratings of their patients. Below are a few tips to ensure customer satisfaction courtesy of Nicholas Frisch, MD, MBA, an orthopedic surgeon with Ascension Crittenton Hospital in Rochester, Michigan, and Bald Mountain Surgery Center in Lake Orion, Michigan.

Published 02/05/18

It is a truth universally acknowledged that the medical credentialing process is incredibly long and bureaucratic, with massive amounts of repetitive paperwork going to several different agencies with different methodologies, each laboring under the impression that their means of operation is best. The job carries with it a heavy burden of responsibility—thoroughness and credibility are vital when the margin of error is so small. But being overly cautious is not the same as taking the appropriate precautions. Complexity and exhaustivity are not always positives.

Congratulations to John McDonald, MD MSHM, CMQ, the recipient of the 2018 CRC Medical Staff Leader of the Year award.

Congratulations to Cassie L. Kana, CPMSM, CPCS, the recipient of the 2018 CRC Medical Staff Professional of the Year award.

“If you have a [conflict of interest policy], it might be good to let the medical staff know that it exists and what it says.”

--Catherine Ballard, Esq., discusses conflicts of interest and ethics.

“Primary source verification is only from primary sources. The AMA Physician Profile is not a primary source for anything.”

--Carol Cairns, CPMSM, CPCS, discusses acceptable primary sources.

“Usually it’s the seasoned physicians who are more engaged. It’s the younger ones who want more family time and a balanced work lifestyle.

--Sally Pelletier, CPMSM, CPCS, addresses the challenges with getting medical staff leaders to be engaged members of the credentialing team.

The conference mobile app will remain active for a year, so keep posting comments and photos to the Activity Feed. You can also use the app’s message feature to keep in touch with other attendees you’ve met these past few days. Just because the conference is over, doesn’t mean you can’t keep networking.

You can also engage with us on social media through LinkedIn and our Twitter account. You can also email any conference memories directly to shoang@hcpro.com. Your comments could end up in a future edition of CRC Daily.

Thank you to all the attendees who joined us for the 2018 CRC Symposium! Once the conference is over, there’s a few things to remember:

• Obtain your CEUs online. To receive your continuing education certificate for this program, you must complete the online evaluation. For more continuing education information, see page 3 of the 2018 CRC Symposium Program Guide.
• Download conference materials. If you want to refer back to any presentations you attended, don’t forget to download PDF copies of the sessions’ slides. A link to the downloadable content can be found on page 2 of the program guide.
• Get excited for the 2019 CRC Symposium. Stay tuned for details about next year’s conference!
• Enjoy your remaining time in Las Vegas. If you’re extending your stay in the city, don’t forget to reference our list of local attractions.

Keep your eye on CRC Daily. Tomorrow’s edition will feature a little more coverage from the conference so check back in with us.