Auto Dealers Aid Employees, Customers in Ian’s Wake

Ted Smith, president of the Florida Automobile Dealers’ Assn., says, “For the most part there has not been huge physical destruction at our stores, but the losses to employees' families will be huge.”

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Study: Consumers Don’t Understand Autonomous Vehicles

J.D. Power reports confusion about terms, technology and safety of self-driving cars.

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Putting Cards on the Table With Used-Vehicle Shoppers

More dealers are turning to used vehicles in the 5- to 7-year-old range costing between $10,000 and $15,000. That leads to a logical question: How can used-vehicle salespeople prove to customers these vehicles are good purchases?

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Human Touch in Car Retailing Not Necessarily Human

Advances in digital marketing make this one of “the most exciting times in automotive history,” says Cars.Com’s Brian Kramer.

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Volkswagen Group Of America Loses Chief Operating Officer

“It's time for me to step aside and let others who are more than capable to lead the way,” Johan de Nysschen tells Wards. “I’ve done everything I have set out to do here, but you are never truly ‘done.’ There’s always the next thing in any job.”

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