A survey of departments stores uncovering timely industry benchmarks and generous executive commentary on hot topics like AI, omnichannel, CX, product mix, and inventory. | We’re excited to present our latest industry report , designed to guide you through the key priorities and strategies of leading retailers. In this comprehensive study, we surveyed senior leaders at global departments stores to uncover timely industry benchmarks, in-depth analysis, and generous executive commentary. What you'll learn in the survey : Insider perspectives on hot topics like AI, omnichannel, customer experience, product mix, and inventory allocation How 56% of retailers are diversifying offerings across sales channels for growth and using "active" data The disconnect between exciting consumer-facing innovations and burdensome inconveniences in back-end operations Trends and opportunities for maximizing profitability and tackling operational challenges |
| Whether you're a wholesale brand or a retail merchant, this insights-packed report is a critical resource for your roadmap in 2024 and beyond. |
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| | | Experience Collaborative Commerce. |
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