Patients with High-Risk Behaviors: Keeping Your Facility and Workers Safe

Presented by:
Tony W. York, MS, MBA, CHPA, CPP
Jeff Puttkammer, M.Ed

Join this webinar on Wednesday, December 14, from 1:00-2:30 p.m. Eastern 

Patients with high-risk behaviors pose a danger to healthcare staff and other patients and are difficult for healthcare employees to manage. Join expert speakers Tony W. York, MS, MBA, CHPA, CPP, and Jeff Puttkammer, M.Ed., as they discuss the patient factors that often lead to violent events in the workplace, provide a clear understanding of environmental influences and triggers that contribute to violence, and supply tools and resources to help you reduce the risk of a violent event in your facility. Employees have the power to influence their own safety, but they often lack the proper training.

At the conclusion of this program, participants will be able to:

• Define high-risk patient behavior (more than just mental health patients)
• Explain how a balanced approach to patient-focused care and personal safety impacts patient satisfaction and work-related injuries
• Identify how workspace design and medical equipment placement can promote or reduce the safety of staff, patients, and visitors
• Define policies, procedures, and practices aimed at reducing safety risks associated with at-risk patients
• Understand the critical role staff education and training plays in helping provide the culture, tools, and competencies required to successfully reduce and manage patient-generated violence

Agenda:

• The problems posed to healthcare staff by patients with high-risk behaviors
• What puts your staff and facility at risk?
• Strategies for educating staff to help them “own” their work environment
• Requirements of The Joint Commission, OSHA, CMS, and other regulatory agencies
• Tips and techniques for dealing with high-risk patients
• Questions and answers

Meet the Speakers

Tony W. York, MS, MBA, CHPA, CPP, is the president and CEO for HSS in Denver. He has more than 20 years of healthcare security management experience and is co-author of the 5th and 6th editions of Hospital and Healthcare Security.

Jeff Puttkammer, M.Ed., is the director of learning and development for HSS. He has more than 20 years of security experience with more than 13 years in law enforcement and 20+ years as a military officer. He previously served as a security director for a large level one trauma center.

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