Reuters Events: Travel have announced an exclusive webinar on September 15^th entitled ‘Destination Experience: Reinvent the Future of Travel.’ This webinar will feature expertise from senior leaders at IHG Hotels & Resorts, Visit California, Air Miles & Appnovation!

Register now to join live or pre-order the recordings!

After 18 months of global lockdowns, human wanderlust remains as strong as ever and the promise of a return to travel has inspired perseverance. Amid continued uncertainty though, one thing is clear: travel will not return to ‘normal’.

Data that drives actionable and meaningful customer insights at every stage of the journey will be vital as travel and tourism tentatively open doors, and the industry looks to meet the demands of the post-pandemic customer experience.

Our expert panel consists of:

• David Oppenheim, SVP Global Insights, Analytics & Data, IHG Hotels & Resorts
• Rachel MacQueen, Senior VP, Marketing and Collector Experience, LoyaltyOne/ Air Miles Rewards Program
• Lynn Carpenter, VP of Marketing, Visit California
• Anton Morrison - VP, User Experience & Design, Appnovation
• Pamela Whitby, Editor – Travel, Reuters Events

Can’t join the session live? Register now and receive the session recording to view on-demand!

Taking place on September 15th (12pm Eastern) tune in to learn how to take an agile, data-first approach and engage with global travellers on a larger scale than ever before.

• Lead with design-centred methodologies - Build people-inspired, quantifiable solutions and find new ways to connect customers to unforgettable destinations, whether local or global.
• Embrace digital, but stay human - As the latest digital expectations survey from Appnovation reveals, 55% of people across all age groups expect to plan and book travel online, and three in four equate touchless technologies with empathy. Whether in-person or online, consumers expect a consistent omnichannel experience and travel brands need to deliver.
• Earn loyalty with a data-driven experience - Drive loyalty with actionable data-driven insights that create seamless CX across every customer touchpoint.

I hope to see you there!

Scott Cormack
Global Event Director
CX & Travel
Reuters Events

Telephone: 020 7536 7236
scott.cormack@thomsonreuters.com