Why take this course: How can library staff effectively deal with stressed out, disgruntled, or inappropriate patrons? And what happens when the person causing difficulty is a staff member or colleague? This course will teach you foundational strategies for engaging with difficult people at work, both internally with colleagues and externally with patrons. Who should attend this course: This course is geared toward public-facing librarians and staff; however, all levels of librarians, including managers and directors, will benefit from learning how to work with difficult people. Register by January 16 to receive our Early Bird Rate! | 