The COVID-19 pandemic accelerated digital adoption across sectors but has provided really strong tailwinds for the FinTech space. Digitization of employee experience (EX) and customer experience (CX) workflows is driving this shift to digital. Enterprises are increasingly adopting solutions that leverage automation, Artificial Intelligence (AI), Machine Learning (ML), and data analytics to reduce costs, processing times, and errors while meaningfully improving the availability and reliability of products and services. Data is optimized to improve ROI, abate fraud, improve decision-making, and enhance engagement with customers and employees alike.
