New Articles

How Well Discovery Phases Are Performed in UX Projects

Our survey results reveal that many UX practitioners perform discoveries in some shape and form, although many are on the short side, lack user research and don’t involve the right people. (10 min. to read)

The Need for Speed, 23 Years Later

In spite of an increase in Internet speed, webpage speeds have not improved over time. (5 min. to read)

Online Shopping for Food and Groceries During Covid-19: Workflow Issues Impact the Ecommerce Customer Experience

Allow users to reserve delivery windows before they start shopping; clearly communicate delivery minimums and fees; allow users to specify substitutions for low-stock items as they shop. (14 min. to read)

New Videos

The Benefits of Benchmarking Your Product's UX

Collect UX metrics to show how well your design is performing over time or relative to competitors. If numbers are down, you know what needs improvement. If up, ROI data is a key management tool. (3 min. video)

What Makes a Virtual Conference Work?

Most online events are boring and people tune out, and yet the Virtual UX Conference was a success with strong audience engagement and high feedback scores. Why? (4 min.video)

Virtual UX Conference

• Americas/Europe/Middle East: June 15 – July 2 (each course = 2 half days)
  • San Francisco: 9am-12:30pm
  • New York: 12pm-3:30pm
  • São Paulo/Buenos Aires: 1pm-4:30pm
  • London: 5pm-8:30pm
  • Amsterdam/Berlin: 6pm-9:30pm
  • Helsinki/Athens/Moscow/Riyadh: 7pm-10:30pm
  • Dubai: 8pm-11:30pm
  • New Delhi: 9:30pm-1am
• Asia/Australia: July 25–31 (each course = 1 full day)
  • Jakarta: 7am-2pm
  • Singapore/Hong Kong/Beijing: 8am-3pm
  • Tokyo/Seoul: 9am-4pm
  • Sydney: 10am-5pm
  • Auckland: 12pm-7pm
  • Honolulu/Tahiti: 2pm-9pm the prior day
• Americas: August 10–21 (each course = 1 full day)
  • San Francisco: 8am-3pm
  • Denver: 9am-4pm
  • Chicago: 10am-5pm
  • New York: 11am-6pm
  • São Paulo/Buenos Aires: 12pm-7pm
  • London: 4pm-11pm
  • Amsterdam/Berlin: 5pm-midnight

Full event program describing all full-day UX training courses and the virtual conference format.

Call for Entries: Intranet Design Annual Award, Year's Best Intranets

We are now accepting entries for the annual competition to find the world's best intranet designs.
More information: https://www.nngroup.com/intranet-call-for-entries/

Online Seminars

• Conversion Rate Optimization and Applied UX Research (live this Thursday, May 21)
  Learn how to increase website revenues using a pragmatic blend of research tools and methods

See list of all online seminars, including on-demand courses.